Jira Knowledge Base Link Limitation

Rachel Bond October 26, 2022

I am wondering if there is any interest in a new feature that could link Jira knowledge articles to more than one Confluence space with a defined label.

Due to the permission and access levels in my organization, we cannot store & maintain information in the same Confluence space and restrict the pages to certain users (which I had hoped was viable).

Thank you in advance for any insight.

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Kai Becker
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 29, 2022

Hi Rachel,

I'm not quite sure, if I'm getting it right, but you are able to add multiple confluence spaces as a knowledge base. Therefore you could have the same labels in two spaces to link articles:

config_kb.pngportal_kb.png

 

Do you have a specific problem with this setup?

Rachel Bond October 30, 2022

Kai, is this on Jira Cloud or Jira Server? I do not have the ability to link more than one Confluence space on Jira Server.

Kai Becker
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 31, 2022

Hi Rachel,

this is cloud. You added the tag for cloud when creating your request. 
If you are still using server, than you're right. Server ist limited to a 1:1 connection. 

Sorry :(

Like Rachel Bond likes this
Rachel Bond October 31, 2022

Ah - my bad! Thank you for letting me know!!

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