Jira JSON Import Wizard not recognizing my user

[Ben Upham]

I'm importing a bunch of cases from Fogbugz/Manuscript. I have a Fogbugz user named "Ben Upham" and I am using the Jira user "Ben Upham" to import the Fogbugz data. But when I do so, I get the warning "Commenter named Ben Upham not found. Creating issue with currently logged in user instead".

This is fine for any Fogbugz cases or comments that are by me -- since it will be assigned to me anyway. But for other users, I need this to work. I assumed that if the Fogbugz and Jira users have the same name -- "Ben Upham" it would match them. Is that not true? 

Thanks!

[Ben Upham · Accepted solution]

This is because the tool uses "username" which is not the same as display name. My display name is Ben Upham but my username is admin -- which is not shown anywhere in Jira or the Atlassian ID site. It is however viewable in the URL if you view a user in System settings.

B

[endikaesteban]

Hi my friend.

I have the same problema, where I can find that URL? Where in System settings?

[endikaesteban]

Thx Ben Upham!!

I have found it. All the user have an hexadecimal ID that you can use, but in my case I can use too my public name...I dont understand why...

Thx anyway!