Jira Incoming Mail deletion - Pop / Imap Edited

Hey guys,

iam setting up email service system with jira and jeti addon for one customer.
Everything is working fine, but there is one problem.

Currently iam using Imap to get the mail of the customers mail provider.
When Jira finds the mails in takes them and deletes them on the mail account. 
Problem is there are completly deleted and not simply moved to the trash folder.
When i delete a mail from the mail account in moves in to the trash folder, so i have no idea what jira is doing.

I think there wont be a simple way to say jira not to delete the mails but to move them out of inbox. But maybe there is a way to say jira to delete them to trash and not completly? 

In our mailing server we have the possiblity to directly create a copy of the incoming mail and jira then deletes the mail from inbox, but we still have a backup then.
Our customers mailing service dont offer such possibilities.

 

Any ideas whats the best possiblity?

1 answer

Hey Stefan, 

I guess you do not have the option of not deleting the emails on your mailbox. 

According to the documentation:

  • For mail accounts, JIRA scans email messages received by your mail account's 'Inbox' folder. However, for IMAP mail servers, you can specify a different folder within your mail account.
  • If JIRA successfully processes a message, JIRA deletes the message from your mail account (on a POP or IMAP mail server) or file system (i.e. for file system messages).
  • If JIRA does not successfully process a message, the message will remain either in your mail account or on the file system.

https://confluence.atlassian.com/jira/creating-issues-and-comments-from-email-185729464.html

So, the best way to achieve this, is to create another mailbox and auto forward the emails you want to handle through JIRA

BR

"On an IMAP mail server processed messages are not deleted but marked as read."

Documentation has been updated, but the functionality still deletes emails (IMAP)

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

22,143 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you