Jira Import form server to cloud hung at 0%

I followed the instruction of migrating the server data to cloud.

First I tried without attachments and it worked.

After I modified the export file and added the data folder with the attachments and avatars. This resulted a big file (3.5GB).

This time after the file was uploaded the processing import file state started. But it hung at 0%. No errors or feedback.

 

Any ideas?

1 answer

0 votes

Hi Miklos,

According to your ticket that you raised with us on the 9th, it seems you were successful in importing finally, although with fewer activated users than expected.

Can you confirm? How were you able to get around the stalled import?

Kind Regards,
Shannon

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,128 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot