Jira Form Task Creation Issue

[Stoney deGeyter]

Created a form to allow others to add tasks for my team. We have 2 issues:

1) Only those who have member access to my project can submit the form. I need this open for anyone with the link, but I don't also want to give permission for anyone to edit the tasks on that project.

2) Images submitted in the form, either by pasting in description or attaching, either produce an error that the file type is not recognized (standard png) or it does not show up in the task created. 

[Trudy Claspill]

Hello @Stoney deGeyter 

Welcome to the Atlassian community. 

Are you working with a Jira Software project, using the native Forms capability?

If so, referring to this documentation:

https://support.atlassian.com/jira-software-cloud/docs/share-your-form/

People who submit information via the form to your business project must:

• Have access to the project and permission to create an issue if it is a limited access form.

• Have a Jira license if it is an open access form.

[Stoney deGeyter]

Yes, we are using native form capability.

Is there a way to make the form open to those who have jira licenses but not permissions to that particular project. That's the issue, we want other people in the company to submit requests that we then review, without giving them permission to mess with tasks in the box.

Any solution to the image issue?

[Trudy Claspill]

I believe the answer is in the documentation.

Is the form an Open Access form or a Limited Access form?

If it is a Limited Access form then they must have the Browse permission (access to the project) and the Create permission (access to create issues). They should not need any other permissions in the project.

 If you don't want to give them any permissions in the project, then it must be an Open Access form.

Referring to this documentation:

https://support.atlassian.com/jira-software-cloud/docs/share-your-form/

People who submit information via the form to your business project must:

• Have access to the project and permission to create an issue if it is a limited access form.

• Have a Jira license if it is an open access form.

[Stoney deGeyter]

This did not work. The form is open but not accessible to other Jira license uses.

[Olha Yevdokymova_SaaSJet]

Hi @Stoney deGeyter 

It sounds like you need a way to allow external users to submit tasks via a form without giving them full project access, while also ensuring that attachments (images) are properly added to the created task.

✅ Solution: Smart Forms for Jira

You might find Smart Forms for Jira useful, as it helps with both of your concerns. It’s developed by my team and allows:

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🔹 Issue 1: Allowing External Users to Submit Without Full Project Access

✅ Public Form Links – Share a form with anyone via a public link without requiring them to be a Jira project member.
✅ No Editing Rights for Submitters – Users can submit tasks but won’t have access to edit the project’s tasks.
✅ Automatic Task Creation – Submitted forms can directly create tasks in the correct Jira project.

🔹 How to Set This Up
1️⃣ Create a Smart Form for Task Submission
2️⃣ Enable External Sharing – Generate a public link that anyone can use to submit a request.
3️⃣ Map Fields to Jira Task Fields – Ensure structured task creation from form responses.

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🔹 Issue 2: Images Not Appearing in Tasks

✅ Support for Attachments – Smart Forms allows users to upload images (PNG, JPG, PDF, etc.) directly in the form.
✅ Auto-Attach Images to the Created Task – Submitted attachments are stored within the Jira issue as files.
✅ Paste Images in Description – If needed, the uploaded image can be referenced inside the issue description.

🔹 How to Set This Up
1️⃣ Ensure the form has an "Attachment" field for users to upload images.

Would this solution work for your use case? Happy to guide you through setting it up! 😊