Jira Filter question

[Yhan Masuyo]

Hi,

First of all im very happy im asking the expert community on the bellow matter.

I would like to ask if there is a way to make a filter that will have jira tickets by Asset ID (serial number of a device) and tracks if new tickets with the same asset ID generates again after some period of time (like on the next 2 weeks) of the closure of the ticket.

Im wondering how possible is this with Jira.

[Alex Koxaras _Relational_]

Hi @Yhan Masuyo 

What do you mean by "track"?

What you could do is that on the create transition of your workflows to add a PF with a groovy script, and check if any issues with the same asset id exists. If that exists, then do something with it, e.g. send an email to you.

[Alex Koxaras _Relational_]

Or you could create a Jira automation:

• Trigger: on issue created
• Create variable and store insight_object_from_current_issue
• Condition: JQL e.g. project = MY_Projects and insight_object = insight_object_from_current_issue
  • If true: Do something
  • If false: don't do

[Lara Lopez]

Hello Yhan,

This depends on what you use, if on premise or cloud. At leas in On premise there are addons that allow you to show in a custom field the result of a query. What I do is use this addons so that when a new ticket is created they show all the previous tickets ( or current ones) that meet the same filter. In this case with the same Asset ID.

I am not sure if this is possible on cloud you will need to find an addon that can put tickets or the result of a filter as a custom field.

The other option it would be a powerfull reporting tool like eazybi that could check if two ids are the same. 

But this is not something you can usually do with jira out of the box.

Cheers