Jira/Confluence problem with external access (port forward/DMZ) Windows 2008 Server R2 Virtual Machine


I hosted my Jira and Confluence website (Download) on a W2008 Server R2 virtual machine on my own network.

Internally they (Jira and Confluence) work well, perfectly and always.

I opened the ports on my router (port forward and DMZ) and the confluence always works fine, but Jira works only in some places (most often does not work - externally).

can someone help me?

Why Does Confluence work and Jira does not?

Confluence Version: Atlassian Confluence 5.4.3

Jira Version: Atlassian JIRA (v6.2.3#6260-sha1:63ef1d6)

Links to try:

http://ceti-software.no-ip.org:1080/ some places works

2 answers

Hello Norival.

The ports used by JIRA and Confluence are ports that not every router/firewall permits access to as they are non-default ports, so that's why you have this intermitence regarding the access from some external places as they can be blocking access to that ports on their firewalls.

The best method to make sure that anyone will be able to access your environment is to use the http/https default ports 80/443.

You can refer to this document to configure JIRA on 80 port and to this to run it on port 443.

Also for Confluence you will need to take a look here

If you are running both JIRA and Confluence on same machine, a thing that I dont recommend you to do for performance issues, this is a great article on how to accomplish that

Hope this helps you!


I think the solution is apache reverse proxy (like sergei post). My doubt: can i install apache server at the same virtual machine?

Which is the best solution?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,331 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot