Jira Cloud software automation to calculate ICE Score

sharlaineu April 5, 2024

 

Hi,

Are there instructions to calculate the ICE score for Jira Cloud software users? I was looking at these guidelines, but this is for Data Center users only.

https://confluence.atlassian.com/automationkb/automation-for-jira-how-to-create-a-rule-that-calculate-ice-score-and-prioritize-tickets-based-on-it-1267336430.html

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sharlaineu April 5, 2024

It's fine, I got there in the end using automation rules.

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Bill Sheboy
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April 5, 2024

Hi @sharlaineu 

What do you want to happen if someone manually alters your ICE field, replacing the calculated value?

If you want to set it back, consider adding that field to the trigger...or creating a separate rule for greater visibility of tampering.

Kind regards,
Bill

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sharlaineu April 5, 2024

Good point! Yes I would want to set it back so it automatically calculates. I'll look into it this.  Thanks

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sharlaineu April 22, 2024

@Bill Sheboy  I'm a beginner and could not find information to set back the ICE score if it was adjusted manually. Are there any relevant pages to help me with this? Thanks!

Bill Sheboy
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April 22, 2024

First for your question, you could add your calculated field, ICE Score, to the trigger's list of field to check, and any change will lead to recalculating it.

However that will not make visible that someone altered the value.  When you need to see that, I recommend:

  • copy this rule from the rule list
  • change the name to explain the rule's purpose
  • change the trigger's field list to only check your ICE Score
  • leave the issue edit unchanged
  • add a comment (or message) to the {{initiator}} to remind them the field is automatically calculated

 

Next, to help learn more about rule writing, I recommend looking at these sources and examples:

 

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sharlaineu May 23, 2024

Thanks so much!

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