Jira Cloud for Microsoft Teams not responding

[Kristjan Hjartarson]

Hello, 

The app or add-on(Jira Cloud for Microsoft Teams) is not responding and I am not sure where to turn to.

Could you help me with that?

Showing Jira board constantly loading in a tab KB (All issues) within Microsoft Teams Showing a window that popped up after signing in to Jira within the tab KB (All issues) - App is not responding.

Best regards, 

Kristján Aron Hjartarson

SOLVED: The problem was identified and fix is deployed to production from Microsoft teams integration support.

[somethingblue · Accepted solution]

Hi Kristjan,

Thank you for providing the solution:

SOLVED: The problem was identified and fix is deployed to production from Microsoft teams integration support.

Hopefully anyone else running into this will be able to see that the Microsoft teams integration support has identified the issue and deploying a fix.

Cheers,

Branden

[David Laster]

It is not responding for me today. I am trying to log in to Atlassian Cloud from the teams integration and i am getting the spinner.

[Josh Sommers]

Me too. Been happening since yesterday.

[Michael Bertelsen]

I have the same issue with Confluence Cloud in a Teams Website Tab. It only shows the confluence logo?

[Michael Bertelsen]

[Maryna Imshenetska]

Hi guys, I'm from dev team of Jira Cloud for Microsoft Teams integration. 

We have recently discovered new issue with desktop clients: when creating new tab there's no progress and users see just spinner. We closely investigate it at the moment. 
If above description seems to be similar to your case try running the initial Tab setup in a browser and then you will be able to access tab in a desktop client. It's a temporary workaround while we fixing it. 

Anyway, don't hesitate to contact our support if you have issues accessing our app: microsoftteamsintegrationssupport@softserveinc.com 

Cheers. 

[PAS]

@Maryna Imshenetska

I installed this add-on https://marketplace.atlassian.com/plugins/jira-microsoft-teams-connector/server/overview. Immediately after the installation, I ran into this error failure to load the Microsoft Teams JIRA Connector - Get Started page today (see below).

I am running Jira on-premise server version 7.5.0.

Does any one have any idea on how to resolve this issue?

 

[Maryna Imshenetska]

@PAS

Unfortunately cannot help you troubleshoot add-on you mentioned, since it belongs to different Vendor. I recommend you contacting their support team directly to resolve this issue. 

[wan.looi]

Maryna Imshenetska I ran into similar problem when setting up Jira Cloud from MS Teams desktop. I ended up using web version to complete the setup. Thought you might want to know about this.