The keyboard shortcuts mentioned on the Jira Cloud for Mac webpage (Jira Cloud for Mac | Atlassian) don't work for me on Mac (or iPad). I see some in the app's menu bar that are grayed out, and others that I would just expect to work (escape to close an issue modal view, j/k to go to next or previous issue like on web client) just don't work at all. I don't seen option to enable keyboard shortcuts under settings - is it hidden somewhere else?
Thank you for feedback. I've raised a ticket internally and we will make sure to look into it.
May I ask: have you recently upgraded to macOS 11 Big Sur? If so, were these keyboard shortcuts working for your previously in macOS Catalina?
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