Jira Cloud - Loop transition on closed status doesn't show

francis
Atlassian Partner
July 23, 2024

Hi,

 

We added a loop transition on the closed state - (ie from 'Closed' to 'Closed') for allowing specific people to add information on closed issues.

There are no conditions on the transition, the user has transition rights ... but still the transition doesn't show up on the issue itself

(This is a JSM project)

Are there certain hidden business rules?


Thanks

Francis

2 answers

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Tessa Tuteleers
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 23, 2024

Hey @francis , 

If you should be able to do the transitions (no conditions or anything), then check the actions menu, self-reflecting transitions are shown in the actions menu for whatever reason. 

Cheers, 

- Tessa

Hans Polder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 23, 2024

Hey Tessa,

Thanks for that insight! I was able to find it there in my test environment.

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francis
Atlassian Partner
July 24, 2024

Aha - it was hidden.

Thanks for finding out.  Super helpful

Like Tessa Tuteleers likes this
Melissa Nielsen January 14, 2025

Huh - I found it there too, unfortunately it will be pretty confusing to train people on. This definitely feels like a bug to me. 

Tessa Tuteleers
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 15, 2025

Hey @Melissa Nielsen , 

For end users I think this shouldn't be confusing at all. 

Au contraire, a loop transition changes something in the issue, or shows a screen, or does an action somewhere else. The one thing it does not do is change the status of an issue.

So in behavior it is much more like a manual automation and much less a workflow change.

Only for your admins it can be a little confusing to remember  where to find which configuration, but as a jira administrator I think this would be the least of your problems 😉 

 

Tessa

 

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Hans Polder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 23, 2024

@francis ,

I've tested it in my own environment and see the same behavior. Actually, also in In Progress- statuses the self transitions don't show. This feels like a bug to me - probably worth raising it with Support?

 

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