Jira Cloud Backups

[Jason Krewson]

I was discussing Jira Cloud backups with a company I just started working for, showing them that I do weekly backups of the instance every Friday and that is when someone asked me why I am backing up the instance when Atlassian provides a data guarantee backing it up already.

So, I did some research on this and I am not finding a very clear answer on what Atlassian is backing up. Is Atlassian already backing up our Jira Instance so that if say someone deleted a project by accident they would come and restore the project and configuration for us (just a random example I can think of)? 

From my understanding that is what creating cloud backups with backup manager is for. 

Thanks for the help in advance!

[Jim Knepley - ReleaseTEAM · Accepted solution]

As far as I know, Atlassian backs up everything and can restore everything. it's an "all or nothing" situation.

They explicitly do not support what you're talking about (from https://www.atlassian.com/trust/security/security-practices#backups):

We do not use these backups to revert customer-initiated destructive changes, such as fields overwritten using scripts, or deleted issues, projects, or sites.

There are third party tools that are more granular.

[Vish Reddy {Revyz}]

Hi @Jason Krewson 

In addition to the above you should also review the Cloud Security Shared Responsibilities - https://www.atlassian.com/whitepapers/cloud-security-shared-responsibilities

The division of responsibilities are very similar to what other SaaS vendors such as Microsoft, Salesforce etc.. offer as part of their SaaS offerings.

[Jason Krewson]

Thanks so much, this is exactly what I was looking for, appreciate the fast help on this!

[Magdalena Zhisheva · Accepted solution]

Hi @Jason Krewson , 

You may take a look here: https://www.atlassian.com/trust/security/data-management 

and here: https://www.atlassian.com/trust/reliability/cloud-architecture-and-operational-practices#data-center-security

but the official statement from the second link is: "To avoid data loss, we recommend making regular backups. Learn more about creating backups in the support documentation for your product."

Hope it helps!

[Jason Krewson]

This is great and what I was looking for, thank you!