Jira Cloud App for MS Teams: Link to issue gone
Hi community,
we integrated Jira Cloud with MS Teams via webhook to inform our support team about new issues. That worked flawlessly a long time but since a few weeks the "Open in Jira" button is gone. Everything else still works fine. Now the developers need to search for the ticket in Jira to work on it. That's a bit annoying and we would like to have the direct link back.
At first I thought it was a compatibility issue with a new Teams update and will be fixed by Atlassian/Microsoft but it now seems as it will stay like this. So I'm looking for help here.
Do you have the same issue? Is there a solution or a workaround you know?
3 answers
1 accepted
I've solved it in the meantime:
Use Jira Automation to post new tickets to a Power Automate webhook endpoint which creates a Message in a channel.
I restrict the length of the body to 200 characters thus the condition.
I might have a solution / workaround for the problem: Previously i was using the webhook to send updates from Jira to MS Teams, giving the following output in Teams - without a link to the Jira issue:
However, i found a different / newer (?) approach to send those messages from Jira into MS Teams:
- Open the "Project Settings" (left sidebar in Jira)
- Then select "Apps" and "Microsoft Teams integration"
Then i was able to create a new connecction to a specific Teams channel. Not sure what prerequisits / setup steps are required, as it was already set up for me.
This is how it looks for me with one notification channel configured:
and this is the result in MS Teams, now with clickable link:
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