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I would like setup an automatic rule which send an email when the time spent on a ticket is equal to XX% of time estimated.
I created a basic rule which compares time spent and time estimated, it's works, but when I want to adapt the rule for a certain amout (ie : 50%) it doesn't work.
What I can conclude when I test :
--> NOK (it's triggered even if the time spent is not greater than 50% of time estimated)
I think that the ratio of 0.5 can't be used in this kind of field...
Do you have an other way to set a % of the original estimate ?