Jira Automation: How to reference a newly created issue key in an email

[Jaime Brian]

Hi

I have setup an automation that when a Story is created an email is sent and I want to display the issue.key of the newly created story in the subject and body of the email.  I have found on the community pages that I should do a branch.  Below is what I have done however No email is being sent.  

The audit trail of the rule shows it was success but it states no related issues were found.  Yet the issue was created. 

What am I doing wrong?

[John Funk]

Hi Jaime,

Try adding a New Action for Re-fetch issue before the Branch.

[Jaime Brian]

HI John, thank you for your quick reply.  I have added before the branch as you have suggested and I still didn't get an email.  Below is a screenshot of the audit log of the test.  Do you have any other ideas?

[John Funk]

What is in the Branch rule? That's what's failing. And actually, why do you even have a branch?

[Jaime Brian]

I originally setup the automation to create a story and then send an email.  The users responded stating they would like more information in the email.

The Acceptance Criteria of the Story I am working on is

1. The email should include in the body and subject the Issue key of the story that was created by the automation
2. The email should include in the body the Issue URL of the story that was created by the automation

When I first started working on the solution I merely added {{issue.key}} and {{issue.url}} to the email however that only had the details of the parent item.  I searched the community pages and found a solution that suggested using a branch item.  I added that using 'all created issues' however now the email is not happening.

[John Funk]

Can you post the full rule? I only see the part starting with a Condition. 

[Jaime Brian]

Hi John

Here is the full rule.  Thanks for helping.

[John Funk]

Try changing the branch to Most Recently Created Issue instead of the All Created Issues that you have. 

[Jaime Brian]

Hi John, I tried your suggestion and unfortunately it did not work.  

[John Funk]

Can you share the latest? And what did not work?

[Jaime Brian]

Hi John

I am expecting an email to be sent to the nominated email address.  and that email should include the issue.key and issue.url of the newly created story, not the parent issue.   The email is not being sent at all.  

[John Funk]

Can you post the Audit log for when you executed and it didn't send the email? 

[Jaime Brian]

Hi John

Here is the screenshot of the Audit as request.

[John Funk]

Can you post the most recent rule as well? 

[Jaime Brian]

Hi John.. I sure can

[John Funk]

And can you post the audit log for this new rule for when you run it? I assume it still does not send the email?