Jira Automated Ticket Creation on Backup Failure

[Shady Salama]

Hello Team,

Is there a way to Automate Jira ticket creation in case of a backup failure using a backup software like Avamar or Veeam, these backup softwares can be configured for syslog or Email notification, is there a supported mechanism for that?

Thanks,

Shady

[Andrew Laden · Accepted solution]

You can configure a mail handler to allow jira to create tickets from email.

You need to create a mailbox in your mail system to send the mail to, and then you configure jira to read from that mailbox.

https://confluence.atlassian.com/adminjiraserver/creating-issues-and-comments-from-email-938847641.html

[Shady Salama]

Thank you Andrew for your reply, great to know about the mail handler feature and how to configure it, we will go through that and configure accordingly. 

Thanks,

Shady