Jira Auto Transition Listener missing comments

I wonder if anyone can help me with this as I've been tearing my hair out as to why the autotransition listener is working most of the time, but missing issues occasionally on our helpdesk.

I have set it like this:

  • Action ID101
  • Event ID6
  • Only do when current user is in (Multi-) User Picker custom field:customfield_10110
  • Only do when current user is the Reporter?true
  • Project KeyIS
  • Status10004

customfield_10110 is a field for Additional Reporters. This picks up most new comments on issues from reporters and transitions them back to 'In Progress' so we can investigate. It seems to be working most of the time, but not all of the time. I've tried enabling debugging in the logs for the com.atlassian.jira.toolkit.listener.AutoTransitionListener class, but this doesn't seem to help.

How could I debug this and/or fix this problem?

Many thanks in advance to anyone who can help!

1 answer

1 accepted

3 votes
Henning Tietgens Community Champion Jun 12, 2013

Not all comments trigger an issue commented event. E.g. if you attach a file and comment, you'll get issue updated event. Maybe you have to expand the event id list.

Henning

Thanks, I've created two seperate listeners for the two updates as it would not allow me to put '2,6' in the Event ID. I'll see if this works!

@Henning, is there absolutely no way to trigger event for all comments ?

Henning Tietgens Community Champion Aug 11, 2014

@Shashankthere is an event for each comment, but it's not always "Issue commented".

@Henningthanks, I just wanted to trap a comment written, and it wasn't being triggered in my instance. A restart worked :)

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

235 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you