Jira Assistant doesn't work correctly after Jira Cloud migration

[Veronika Dvorska]

Hello everyone,

we're using Jira Assistant as a reporting and controlling tool almost 6 years. 

On friday 22 we migrated our Jira to Cloud, I set a new URL in Jira Assistant so I´m connected, but If I log work on any issue in Jira it does not appear in Jira Assistant. It show in Tempo we have as a plugin.

I'm desperate cos I don't know what and where to set correctly.

For example: 

1) I log work on Jira Cloud issue - it appears on issue, in Tempo but does´n t appear in JA. 

2) I log work in Tempo - it appears on issue, in Tempo, but it doesn´t appear in JA

3) I log work in JA - it appears on issue and even in Tempo

We also have and old Jira URL conected with JA and in this case everything works fine. 

Does anyone have the same problem?

Thank you

[Tempo Support]

Hi Veronika,

We recommend opening a ticket with Tempo Support at https://tempo-io.atlassian.net/servicedesk/customer/portal/6 with detailed information of the issue so we can assist you.

Best regards,
Chih from Tempo Support