Recently, I've been unable to connect to Jira through Outlook 365 add-in. I click the "Connect now" link (which is new), enter my Jira credentials, and the error message "Something went wrong while attempting to validate your credentials." appears. This has recently happened to other coworkers as well and not getting the support needed from IT. My login/password is definitely correct and I am able to log into Jira directly with no issues. Has anyone experienced this issue?
I actually have an answer now! I'll share it in case anyone else has the same issue.
1.Make sure that the default app for Outlook is Outlook.
2.Close Outlook app.
3.Open web version of Outlook and log into the Jira-add app - it should work.
4. Reopen Outlook and it should work there too.