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Jira 7.2.4 setup interface does not open.

Deleted user Nov 25, 2016

This question is in reference to Atlassian Documentation: Evaluation installation

HI Atlassian support

I want to test latest version of JIRA (7.2.4) and have installed as described here ('For Linux" section, Im using centos7 x86_64):

currently I can start/stop JIRA service, I can see JIRA processes in 'ps -ef| grep jira' result

also I can see that it listen 8080 port, but http://server_ip:8080 does not work (ERR_CONNECTION_REFUSED)

for setup. there is no error in log too.

how to find reason?

3 answers

Is this running on your local machine i.e. bound to localhost or is it on a remote server?

I don't have a lot of detail to go on, but let me just throw a couple of suggestions at you:

  1. Are you really sure it's port 8080? Because I believe the default is 2990 for JIRA and 1990 for confluence
  2. try http://server_ip:8080/jira or http://server_ip:2990/JIRA
  3. try a different browser - what do you see?
  4. If it's on a remote server: try accessing the server via an SSH tunnel. Google it, if you don't know what that is (basically it would allow you to enter localhost:2990/JIRA in your browser when the tunnel is setup, although JIRA is actually running on a remote server). Once you managed to do so: can you access JIRA via the tunnel?
Deleted user Nov 27, 2016

Hi Claudio Kirchhoff

here are all details I currently have.

install log in attachment (jira-sever/jira_7.2.4_install.rtf)
I have installed jira as service, and after installation I stop and started the service to see is there any errors, and found one ‘'
Then I have check /opt/atlassian/jira/conf/server.xml
and there found following lines
<Server port="8005" shutdown="SHUTDOWN">
<Listener className="org.apache.catalina.startup.VersionLoggerListener" />

<Service name="Catalina">
<Connector port=“8080"

also I have checked ports after installastion (by 'lsof -i' and 'nmap -sT -O localhost' , see jira-sever/jira_7.2.4_install.rtf)

I have checked http://server_ip:8080/jira or http://server_ip:2990/JIRA without any result ( I tried with ff, chrome, safari)

The ssh tunnel based way did not finished with success too, (the same way I have checked mysql, it was ok)

in attachment I have set also all logs including starting service imedeatly after installation and manually stopping/starting service.

if you need additional info. tell pls how to grab it.


Hayk Avetisyan

by this link you can get the logs


Hello Hayk,

sorry for the lag, but as a new user I still have a limit on the number of contributions.

Have a look at this:

The second error (the one in catalina.out) is in your logs, too. Does any of the suggested fixes help you?

Deleted user Dec 05, 2016

Hi Claudio, You were right, lots of thanks and sorry , my ssh tunnel was the reason of my fail.

currently I have installed, and restored (from cloud to standalone) the JIRA. the latest isssue I currently have is that I cant use jira's server's IP address or dns name to open jira's GUI, Im still using ssh tunnel and http://localhost:8080. Is there any configuration to make it it public by DNS or IP address ? thanks again, and sorry for delay.

No problem, glad to hear that worked and sorry for responding late myself.

I'm sorry, but I'm afraid I'm not competent to guide you through the rest of the process. But I'd check out the following places:

  • your server.xml file if you are using tomcat or its equivalent if you use another container. Is it bound to localhost maybe? You would need to bind to the ip address of your server to make it reachable from the outside world.
  • If you already did that and it did not work: how about firewall settings? Is there a rule that prevents access?

I hope this helps you!

0 votes
Deleted user Nov 28, 2016

it is running on remote server, (I have checked there no issue with routing or port)

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