I have browse users permission and outgoing mail is configured, I use a standard keyboard layout. We're running JIRA 5.1.2
@mentions do make suggestions and send notifications to people when used, but there is no hyperlink and the user's name resolves into [~username]
Could you check the following information?
# Ensure that the user has the Browse User Global Permissions, as in Managing Global Permissions.
# Ensure that the comments and/or description fields are using the Wiki Style Renderer, as in Configuring Renderers.
# Ensure that the User email visibility option in the General Configuration (Configuring JIRA Options) is not set to hidden.
# Ensure to change *User email visibility* to either *Public*, *Masked* or *Show* to logged in users only. _( Go to
Administration > System > General Configuration)_
I'm having the same problem. They aren't working at all (even slowly) after our upgrade to JIRA 5.
I do have Browse User permissions. I just start typing @name or @username and nothing happens. If I complete the username and submit the comment or description, it just shows up as literal text.
Hey Maree, when you type in the issue (e.g. in the comment) I trust you get the name rendered into [~username] which is normal. But, when you try to preview the issue (clicking on the small box on the bottom left of the text area) don't you get the link to the user's profile?
So, just to recap:
If that is the case and you still get the above behavior then I trust it makes sense for you to file a ticket in Support and so that we take a look under the hood :-)
Wiki Renderer was ok but still it was not working.
So, what I did is the following:
I changed the Global Permissions. I added to Browse Users - Anyone.
It worked, even though I'm not sure why. :) It was supposed to work even without this in fact, since no one has touched the Global Permissions in the past.
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