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Jira 5 Mentions do not Autocomplete, what do I have to setup fopr this?

We juts have upgraded to Jira 5 , but the use of mentions do not work.

there ist no autocomplete, no mentioning

has someone else this problem?

11 answers

2 votes

You do need Browse Users permission for the @mentions to work, check that you have this permission on the Global Permissions page.

The Permission is ok, if I use the ALT+6+4 combo for a @, everythging works fine..

There is a bug on jira support which adresses this problem..

I have Browse Users permission and Outgoing email is configured. Still nothing happens when using the @mention notation.

Which keyboard layout do you use? that solved my problem..

I am using Icelandic kb layout. Can you point me to the JIRA issue for this bug?

JRA-26287 claims it is fixed in Jira 5.0.4. The slowness issue is still there though.

I have browse users permission and outgoing mail is configured, I use a standard keyboard layout. We're running JIRA 5.1.2

@mentions do make suggestions and send notifications to people when used, but there is no hyperlink and the user's name resolves into [~username]

Any ideas?

I'm having the same issue mentioned by Kate Smith. On JIRA version 5.2.11. We're getting the autocomplete view but username resolves as [~username].

1 vote

They do auto-complete - there is a bit of a bug at the moment, where the autocomplete seems to take a long time (many seconds). I've raised an issue with embedded crowd to have this fixed -

1 vote

Hi A.Haaken,

Could you check the following information?

# Ensure that the user has the Browse User Global Permissions, as in Managing Global Permissions.

# Ensure that the comments and/or description fields are using the Wiki Style Renderer, as in Configuring Renderers.

# Ensure that the User email visibility option in the General Configuration (Configuring JIRA Options) is not set to hidden.

# Ensure to change *User email visibility* to either *Public*, *Masked* or *Show* to logged in users only. _( Go to Administration > System > General Configuration)_

Good Luck,


John Chin

Never got this to work. I can't even see a Ajax request to look up the suggestions. Either on production servers or on AMPS.

I'm having the same problem. They aren't working at all (even slowly) after our upgrade to JIRA 5.

I do have Browse User permissions. I just start typing @name or @username and nothing happens. If I complete the username and submit the comment or description, it just shows up as literal text.

After Jira Upgrade to 5.1.xx autocomplete works

After Jira Upgrade to 5.1.xx autocomplete works

Hey Maree, when you type in the issue (e.g. in the comment) I trust you get the name rendered into [~username] which is normal. But, when you try to preview the issue (clicking on the small box on the bottom left of the text area) don't you get the link to the user's profile?

Hi Theodore

No, it doesn't resolve into a link:

Should we log a support ticket for this?



Hi Maree,

So, just to recap:

If that is the case and you still get the above behavior then I trust it makes sense for you to file a ticket in Support and so that we take a look under the hood :-)



Wiki Renderer was ok but still it was not working.

So, what I did is the following:

I changed the Global Permissions. I added to Browse Users - Anyone.

It worked, even though I'm not sure why. :) It was supposed to work even without this in fact, since no one has touched the Global Permissions in the past.

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