Hey everyone, I hope I can find help here. I've run into a similar issue and just want to make sure I'm not confused. When a customer raises a question in our portal, the helpdesk shows it in a dedicated window (highlighted blue), and below are the regular fields for additional information from the agent (documentation, description).
My automation now, as I understand it, wants to copy the empty fields that are shown "below" the customer's report.
How can I fix this?
The reason for my automation is that when a customer reports an issue, an agent takes a look, and when it's a bug, the reported issue should be copied to the active software project.
What is it that I'm not seeing?
Hi @julius schulze , so what exactly is not working? Can you share the audit? Can you add a "refetch data" action after issue is created?
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