JSM JIRA S/W integration

[Rita Deo]

My team is going to onboard JSM and planning to integrate with JIRA Software.

I have been a JIRA Software user. I want to know what skills/certifications do I need to set up teams & configure workflows, permissions, projects  in JSM and integrate with JIRA S/W?

Thanks!

[Dan Breyen]

Hi @Rita Deo !  Welcome to the community.  When I started implementing JSM and JSM/Jira integration, I had a basic working knowledge of how Jira worked from a user perspective.  I used Community Articles, Atlassian Knowledge Base/Support articles, Atlassian Support, and Atlassian's own Jira site to migrate from Jira/Confluence Server to Jira/Confluence Cloud and then add on JSM.  We don't have a fancy setup, it pretty much mimicked the ITSM demo system and then I have made some tweaks for workflows and Automations from there. We've been live in the cloud since January and live with JSM and real customers using it since March.

If you have no experience w/ Jira, I recommend the free Atlassian University Jira/Confluence/JSM Fundamentals classes.  

There certainly are a lot more tools and formal training you can take.  I'm certainly not saying you don't need the classes.  They are resources you have available if you want/need them. But I'm proof you can go live without formal training.  We didn't have the budget for formal classes and we went from using no Customer Support software to JSM without major issues.

[Rita Deo]

Hi Dan, thanks for the response. our cloud team is helping out with JSM as a full SAAS product. 

We are planning to migrate our change request system that hosted somewhere else to JSM has very customized workflows based on 4 custom fields. Additionally, there are multi-level approvers involved across different geo-locations. I don't have technical background, so I was wondering if you have recommendations on the JSM courses that I can partake, which also includes syncing up with JIRA S/W?

Thanks Again!