I would like to create a query that lists service desk issues that are currently unassigned but that someone has commented on.
I have a workflow that keeps a ticket in an unassigned state until an approval has been given, but if someone comments on the ticket and doesn't @ mention anyone, that comment will remain buried until the approval is received. I'd like to set up a dashboard that displays unassigned issues with comments so they can be reviewed.
I could probably do a query that is some variation of updated > created, but I'm looking for a smarter solution!
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