JQL stopped working

Question

I have this JQL that has been working for over a year:

project = "IT ACE" and reporter = "srv_opsgenieprd@gmrc.com" and description ~ "Organization: Grinnell Mutual Hosted Data Management" and description ~ "Product Name: DataHub" and description !~ " Category: Integration" and (labels != "OpsgenieEntry" and labels != "AceEntry") and (description !~ "Customer Reference")

It is pretty straight forward and not anything fancy.  It stopped working because the description contains the words "Customer" and "Reference".  Not as a phrase together but as two separate phrases in different paragraphs in the description.

The only way I got it to work again is the following:

project = "IT ACE" and reporter = "srv_opsgenieprd@gmrc.com" and description ~ "Organization: Grinnell Mutual Hosted Data Management" and description ~ "Product Name: DataHub" and description !~ " Category: Integration" and (labels != "OpsgenieEntry" and labels != "AceEntry") and (description !~ "Customer Referenc")

I took the "e" off the "Customer Reference" phrase.   This make absolutely no sense to me!!!!

We did have a Jira upgrade before it stopped working. We are on 8.20.10

Tom Lister_fo1j4e · Accepted Answer

HI @Nita Brumbaugh

To get an exact phrase search try the syntax

description !~ "\"Customer Reference\""

See https://support.atlassian.com/jira-work-management/docs/search-syntax-for-text-fields/

There are lots of other syntax option. e.g. experiment with

description ~ "Organization: Grinnell Mutual Hosted Data Management" and description ~ "Product Name: DataHub" and description !~ " Category: Integration"

as

description ~ "Organization: Grinnell Mutual Hosted Data Management" AND "Product Name: DataHub" NOT " Category: Integration"

I guess the description text is coming from an external source as tagged information. They all look like good candidates for custom fields.

Good Luck

Tom