The below query is still pulling Closed tickets from the project and I am not sure if I am just writing the query wrong or what other cavats I am missing here.
project = "PROJECT" AND comment ~ term1 OR comment ~ term2 AND status not in (Closed, resolved)
Thank you for your help
Can you try this...
project = "PROJECT" AND (comment ~ term1 OR comment ~ term2) AND status not in (Closed, resolved)
Just a little context here, you should consider an OR statement as a break in your JQL. Any thing you introduce an OR (without enclosing it in brackets) it will break up your query.
So in your example you basically said:
project = "PROJECT" AND comment ~ term1
OR
comment ~ term2 AND status not in (Closed, resolved)
So your second status limitation does not reflect the first part. The way Jack mentions it you'll actually use both OR comments as a single statement and all AND's will be concatenated.
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@Orry Wright-Larson , pleas let us know if this works or if have further questions.
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