My issue started happening two days ago. I have the following JQL,
project in (of, par) AND team in (27, 25, 7) ORDER BY Rank ASC
Team is a field used in Portfolio that we use in Jira to help narrow down our JQL search to specific teams for our boards. This used to work without issue.
If i filter our JQL to just look at the projects I can see all subtasks. But if i make a quick filter and activate that on the board the subtasks will disappear.
As of 2 days ago it seems that something has broke. Our subtasks are no longer displaying in this JQL unless you go into the story / task and update the status of the subtask. After you do this and rerun your JQL the subtask will show up.
Whats weird is that if I clear browser cache / cookies then the subtasks will stop displaying on boards and in the JQL results.
Does anyone know whats going on here and how we could fix this?
Hi @David Loya
A good starting point is re-indexing as JQL relies quite a bit on the index to fetch issues.
If there's issues with search, you could try re-indexing your instance. This can be done per project or across the whole platform.
A project re-index is only required if you've made changes to one project's field configuration schemes, custom fields or time tracking options. To do this:
If you've made configuration changes which affect your entire Jira instance, you may need to perform a full re-index. To do this:
Hi @David Loya
I'm not able to replicate this so it's strange that it's happening - have you perhaps recently updated your Jira Server moving to a newer instance?
What I would suggest next is contacting Support to seek advice - you can contact them at https://support.atlassian.com/
Let us know how it goes :)
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events