This is an odd one and really I'm guessing I'm asking where to strat on investigating rather than an answer (although it would be great if someone had one!)
The workflow step "passed" has a JQL condition, using groovy runner, to display only if this filter is matched:
"issuetype = "Test case" AND "Test Failed against browsers" is EMPTY"
However I have one user who cannot see "passed" unless I disable the condition. All other users can see "passed" when the condition is matched. Nothing in the "atlassian-jira.log" I can see. I've double-checked that it is this condition causing the issue.
If the original user does not have too much history or issues etc connected, I would delete that user and create a new one in its stead. That's the fast solution. Are you sure you not only checked that they have the same permissions, but also same roles, groups everything etc? I can't think of why it would be different in that case.
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