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JQL Syntax missing operators

I am just starting to learn Jira and have been working through the 'Go Agile with Jira (cloud) as part of the Jira University on the atlassian site. I am having three issues so far.... 


1. The guide says create a Quick Filter for critical issues by writing priority=critical however this returns a "The value 'critical' does not exist for the field 'priority'." error. Highest seems to work but the critical operator is missing? 


2. I have the same issue when creating a new swimlane based on queries, it asks me to add a Blocker by putting priority=blocker in the JQL window however this returns the same error. I've attached screenshots.


3. I also cant click Syntax help in the syntax dropdown menu (which appears when typing in something like 'priority'.  (screenshot attached)


Any idea whats going on? I have tried different computers and browsers but this hasn't made a difference.


Thanks a lot. 


Screenshot 2020-01-10 at 17.12.06.pngScreenshot 2020-01-10 at 17.11.02.pngScreenshot 2020-01-10 at 17.13.28.png

1 answer

1 accepted

1 vote
Answer accepted

Hello Lauren,

seems like these priorities were deleted for some reason. Try this, if you have admin permissions:

Go to Jira Settings -> Issues -> Priorities and check if priorities Critical and Blocker are present. If not, add them, then try again. How to add a priority is described here:

Syntax Help does not work for me too, looks like a bug.

Hope that helps!


Thanks so much for your help that seemed to work. 

Not sure if it is a language thing as I had highest high low etc in the fields instead. 


No problem, glad that helped! :)


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