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Hi,
Would like to know the syntax for create an automatic rules that can switch ticket to closed with the lastComment
I've been create something like that :
status = "Waiting for customer"and LastComment (Auto) ~?
Don't really understant JQL Syntax if someone can help me
Hi @Steven Borne ,
just to be sure that I understand what you want to do : this rule would copy the last comment and add it again to the issue, and closing it ?
Thanks,
Alexis
Hi @Alexis Robert ,
First of all thanks for the reply.
What I want is a rule that automatically closes the ticket when they change status, like the ticket goes to "Waiting for customer" if no answear within 10 days, tickets will go to Closed states.
I have create something like this tell me what you think, don't rly know what mean ~ in JQL Syntax :(. (I'm actually rly bad in SQL)
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Hi @Steven Borne ,
you can actually do this with Automation for Jira (it's an addon that's already included for free on every Cloud instance). The rule woulk look like this :
Let me know if this helps,
--Alexis
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Thanks for the reply,
So they syntax "updated <= 3d" , mean that if no update of the ticket under 3 day the ticket will be closed ?
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Hi,
actually the correct JQL would be "updated <= -3d" to get tickets that have not been updated in the last 3 days.
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You can also have a look at this article on JQL : https://www.twybee.com/blog/jql-reporting-dashboard/
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Thank it's all good for me,
I juste have an another question.
Do you know if its possible to run a rules whitout the even "When".
Like all my tickets are under the states "Waiting xxx" without update under xxx will be moove to Closed states. In fact I would like to don't wait the states changement ...
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Hi,
with automation for Jira you can choose a manual trigger, or have it triggered every day for example. This way it won't be based on your tickets status.
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