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JQL Syntax LastComment

Steven Borne

Hi,

Would like to know the syntax for create an automatic rules that can switch ticket to closed with the lastComment

I've been create something like that :

status = "Waiting for customer"and LastComment (Auto) ~?

Don't really understant JQL Syntax if someone can help me

Accepted answers

Alexis Robert

Hi @Steven Borne ,

just to be sure that I understand what you want to do : this rule would copy the last comment and add it again to the issue, and closing it ?

Thanks,

Alexis

All comments

Alexis Robert

Hi @Steven Borne ,

just to be sure that I understand what you want to do : this rule would copy the last comment and add it again to the issue, and closing it ?

Thanks,

Alexis

Steven Borne

Hi @Alexis Robert ,

First of all thanks for the reply.

What I want is a rule that automatically closes the ticket when they change status, like the ticket goes to "Waiting for customer" if no answear within 10 days, tickets will go to Closed states.

I have create something like this tell me what you think, don't rly know what mean ~ in JQL Syntax . (I'm actually rly bad in SQL)

Règle automat.png

Alexis Robert

Hi @Steven Borne ,

you can actually do this with Automation for Jira (it's an addon that's already included for free on every Cloud instance). The rule woulk look like this :

Screenshot 2020-10-29 at 10.29.26.png

Let me know if this helps,

--Alexis

Steven Borne

@Alexis Robert

Thanks for the reply,

So they syntax "updated <= 3d" , mean that if no update of the ticket under 3 day the ticket will be closed ?

Rachel Rutti_98u6v8

@Alexis Robert I see you are community leader and commented on post pertaining to "LastComment" How do we enable "LastComment" in our instance? It is so valuable to use!! One client I was at, it was enabled, and we ran our projects using it and other client said it was a custom field. Now, this new client, we need it so How do we get a custom field to work/be enabled? I was told here that the CCC Last Comment Plugin - we do not own and it is not compatible with the version of our Jira Data Center. We need last comment (and assigned date) but how do we make them available for us?

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