Would like to know the syntax for create an automatic rules that can switch ticket to closed with the lastComment
I've been create something like that :
status = "Waiting for customer"and LastComment (Auto) ~?
Don't really understant JQL Syntax if someone can help me
Hi @Alexis Robert ,
First of all thanks for the reply.
What I want is a rule that automatically closes the ticket when they change status, like the ticket goes to "Waiting for customer" if no answear within 10 days, tickets will go to Closed states.
I have create something like this tell me what you think, don't rly know what mean ~ in JQL Syntax :(. (I'm actually rly bad in SQL)
Thank it's all good for me,
I juste have an another question.
Do you know if its possible to run a rules whitout the even "When".
Like all my tickets are under the states "Waiting xxx" without update under xxx will be moove to Closed states. In fact I would like to don't wait the states changement ...
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