Hi Julie,
Can you share you entire filter? And what is not working?
Why there is an AND at the beginning.?
There might be chances of keywords before AND causing this. Also you can try with statusCategory != Done to eliminate all green statuses.
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HI @Julie Sgroi
As @John Funk mentioned, list your complete JQL here.
This will help community members get insight in what you are actioning on.
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