I am using Jira On Demand to run a service/help desk (I do not have the new Service Desk add-on). Is there any workaround or configuration I can set up in my existing instance that would allow me to flag a Project (Client) as being on Hold. The end result I'm looking for is to not allow ticket creation for clients/projects in this state. Please advise if you have any ideas. Thank you!
Create a new permission scheme that has "Create issue: <no one>" and apply it to the project. It's not a particularly visible flag, you just won't be able to create anything. I'd scan through the rest of the permissions too.
It has an instant effect and is really easy to change back.
Other stuff I'd probably do if I started getting complaints about not being able to create in an inactive project:
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