JOD -- Placing a project (client) on Hold so tickets cannot be created

I am using Jira On Demand to run a service/help desk (I do not have the new Service Desk add-on). Is there any workaround or configuration I can set up in my existing instance that would allow me to flag a Project (Client) as being on Hold. The end result I'm looking for is to not allow ticket creation for clients/projects in this state. Please advise if you have any ideas. Thank you!

1 answer

0 vote

Create a new permission scheme that has "Create issue: <no one>" and apply it to the project. It's not a particularly visible flag, you just won't be able to create anything. I'd scan through the rest of the permissions too.

It has an instant effect and is really easy to change back.

Any other ideas? This will work -- but the client may be confused and just think JIRA isn't working. I'd like a flag in addition to this. Thank you for your help.

Other stuff I'd probably do if I started getting complaints about not being able to create in an inactive project:

  • Change the project description
  • Move the project from its current category to a new one called "inactive"
  • Change the project name (So if you've got project "Dancing Badgers", you display the short name everywhere as "Inactive Dancing Badgers")

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

807 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you