JOD -- Placing a project (client) on Hold so tickets cannot be created

I am using Jira On Demand to run a service/help desk (I do not have the new Service Desk add-on). Is there any workaround or configuration I can set up in my existing instance that would allow me to flag a Project (Client) as being on Hold. The end result I'm looking for is to not allow ticket creation for clients/projects in this state. Please advise if you have any ideas. Thank you!

1 answer

0 votes

Create a new permission scheme that has "Create issue: <no one>" and apply it to the project. It's not a particularly visible flag, you just won't be able to create anything. I'd scan through the rest of the permissions too.

It has an instant effect and is really easy to change back.

Any other ideas? This will work -- but the client may be confused and just think JIRA isn't working. I'd like a flag in addition to this. Thank you for your help.

Other stuff I'd probably do if I started getting complaints about not being able to create in an inactive project:

  • Change the project description
  • Move the project from its current category to a new one called "inactive"
  • Change the project name (So if you've got project "Dancing Badgers", you display the short name everywhere as "Inactive Dancing Badgers")

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,950 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot