JIra Service Desk Connecto to Jira Software for Developers Time Spent

[Francel]

Hi Guys,

We have a requirement to get the time spent of the developer in jira software after creating a link from jira service desk and jira software.

How can I do this and have it as a report?

Thanks,

[Mehmet A _Bloompeak_]

Hi @Francel ,

You can try Status Time app developed by our team. It provides reports on how much time passed in each status as well as status entry dates and status transition count.

Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days. It has various other reports like assignee time, status entry dates, average/sum reports(eg. average in progress time per project).

Here is the online demo link, you can see it in action and try.

If you are looking for a free solution, you can try the limited version Status Time Free. Hope it helps.

[Gökçe Gürsel {Appfire}]

Hi @Francel ,

I don't think Jira has this capability but you can use the Enhancer plugin for Jira.

It has the Time between custom field that measures the time spent between two statuses/events. So, for your use case, you can set it to measure the Time spent between the issue creation and the Resolved or Done status for the Software issue.

You can add this field to the Issue Navigator to extract reports, use this field in searches.

Another way to do it is to use Time to SLA and its display linked issue SLAs capabilities. You can define an SLA that starts when the software issue created and ends when the software issue is resolved and show this SLA in the Service desk issue view. This way, your agents can track the development progress as well. 

Time to SLA works with Jira Service Management, Software, and Business projects.

Please let me know if you have further questions.

Cheers,

Gökçe

Please note that I'm one of the members of the Snapbytes team.

[Francel]

@Gökçe Gürsel {Appfire} 

Thanks for the reply,

I need to get the data from jira software, is there a work around?

[Gökçe Gürsel {Appfire}]

These two plugins work in Jira Software. But if you mean if your use case can be done OOTB, I don't think so.

Please let me know if you have further questions.

Cheers,

Gökçe