JIRA user creation with AD intagration

Hello all,

 

I am looking for a point of clarity in regards to active directory, JIRA and user creation.  From reading the following page it seems that users are created automatically from my AD instance and I just need to give them application access.  But that isn't working for me right now.

https://confluence.atlassian.com/adminjiraserver071/synchronizing-data-from-external-directories-802592362.html

I am just want to make sure I understand what really happen in regards to user creation in JIRA with AD.  Which of the following is true?

A. Users created in AD are sync'd to JIRA and to get them JIRA access they just need to be give application access, and any needed rights.

B.  Users need created in JIRA and linked to the User Directory for how they authenticate and given application access.  Then once a sync has completed they can login and access the application.

The reason I am asking is we have some new users in AD that aren't showing in JIRA.  My understanding was that option A, above, is what happens.  So either I have a problem or I have a misunderstanding of how this works.  Trying to figure out which.  

 

Thanks for any help.

Philip

1 answer

0 votes
Mikael Sandberg Community Champion Oct 17, 2017

Option A is the correct one. If your user directory is setup correctly new users should be listed in JIRA and all you have to do is add them to the application group. If you cannot see new users, make sure that they where added in the right node in the AD and that your base DN in JIRA is correct.

Thanks for that.  I now need to figure out why some users in the same OU as others aren't showing up then.  Not sure what the problem is here.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

23,157 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you