JIRA user creation with AD intagration

Hello all,

 

I am looking for a point of clarity in regards to active directory, JIRA and user creation.  From reading the following page it seems that users are created automatically from my AD instance and I just need to give them application access.  But that isn't working for me right now.

https://confluence.atlassian.com/adminjiraserver071/synchronizing-data-from-external-directories-802592362.html

I am just want to make sure I understand what really happen in regards to user creation in JIRA with AD.  Which of the following is true?

A. Users created in AD are sync'd to JIRA and to get them JIRA access they just need to be give application access, and any needed rights.

B.  Users need created in JIRA and linked to the User Directory for how they authenticate and given application access.  Then once a sync has completed they can login and access the application.

The reason I am asking is we have some new users in AD that aren't showing in JIRA.  My understanding was that option A, above, is what happens.  So either I have a problem or I have a misunderstanding of how this works.  Trying to figure out which.  

 

Thanks for any help.

Philip

1 answer

0 vote
Mikael Sandberg Community Champion Oct 17, 2017

Option A is the correct one. If your user directory is setup correctly new users should be listed in JIRA and all you have to do is add them to the application group. If you cannot see new users, make sure that they where added in the right node in the AD and that your base DN in JIRA is correct.

Thanks for that.  I now need to figure out why some users in the same OU as others aren't showing up then.  Not sure what the problem is here.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,293 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot