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JIRA to servicenow

Venkat G I'm New Here Jun 07, 2022

Hi ,


Can jira close a servicenow Incident.

3 answers

2 votes

Welcome to the Atlassian Community!

Yes, it can.

You can create automations which can poke Servicenow with a call to tell it to do things like close incidents.

Hi @Venkat G ,

Yes, for sure it can. 

It might be a bit of an overkill for what you have described, but you can sync the issues between ServiceNow and Jira to get this done. I work for Exalate which specializes in providing such an bi-directional synchronization between the systems. 

Please feel free to book a demo if you would like to see the product in action.



@Venkat G hi there! Yes, it is possible. May I ask if you use any external tool to connect the two systems? If not, but you're open to using one, feel free to check out ZigiOps. It's a no-code integration tool that allows you to transfer data bi-directionally, sync the two systems and automate certain activities - like in your use case. You can just take a look at it and if you want to see it in action, you can even book a demo.

Regards, Diana (ZigiWave)

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