JIRA tickets are assigned to a ghost user

[Hares]

When assigning a ticket to a custom_assigned_team, initially the ticket is assigned to a ghost user (user with a'?' in the name).  How do I assign to the proper team?  In the screenshot below, the tickets are automatically (and incorrectly) assigned to the group with ?, 

[Monique vdB]

👻

[Hares]

Hi Nic,

Not sure what you were referencing above.  Could you please provide more detail?

Thanks 

[Nic Brough -Adaptavist-]

For the user to appear in the assignee box, they must be in a role or group that grants them "can be assigned issues".  You should see them in the role or group, even if you can't find them with search.

[Hares]

Hello Nic and thanks for the quick response.  I looked at your suggestion, but it did not help.  I looked at the permissions and updated both Assignable Users as well as Assign Issues by removing Project role / Group from each.  It did not work.

[Nic Brough -Adaptavist-]

So the ? user is in the role CR Users in the project via an invidual role or a group in the role, and/or in the group Tool_Jira_localuser

[IT Employee]

Hi Nic, we appreciate your help. The ghost (question mark) user does not get returned in a user search. The only one that returns is the one we want to assign to:

[Nic Brough -Adaptavist-]

Try finding them via the groups or roles the incorrect account is in.

[Nic Brough -Adaptavist-]

That's a valid user who is included in the projects "can be assigned issues" permission.

That probably says "role: developers" - remove that user from the role and it will go away.