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JIRA stop working after a while

Moustafa Younes

I uploaded and installed JIRA on my Linux web server successfully.

After I open it using URL:8080, it works fine for avout one/two minutes * may differ) then suddenly stop working showing the message "

This webpage is not available

Then I stop jira, start JIRA again , still not working!

After some time , it return to work normally!

Where may be the problem?

Note: I'm connecting using Google chrome on windows 7, in a network guarded by TMG.

Note: The server is working fine at time of JIRA down

Accepted answers

All comments

Nic Brough -Adaptavist-

There's two things that could be wrong here:

JIRA is crashing. Read the log file to find out what is going wrong with it
TMG or some other part of your network is deciding to block access

You'll want to check the first one mostly...

Moustafa Younes

Thank you for your help

But I don't understand the JIRA log, I'm new to JIRA and just installing it for the first time, So Could you plz help me more ?

This is the URL for the JIRA log file :

http://customcompact.com/jira/logs/access_log.2015-07-20

Nic Brough -Adaptavist-

That's the access log. You need to look at the application log - it'll be in your jira home directory, under logs, called atlassian-jira.log (I'm assuming you've not configured it away from the default there)

Moustafa Younes

Ahaa, thanks, This is the file you mentioned : http://customcompact.com/jira-files/log/atlassian-jira.log Hopefully you can help.

Benito Picarelli

Hi there,

From the attached log itself there isn't anything pointing to the reason of the instance being brought down. Could you confirm how you start the application? Also, do you have any scripts whatsoever running in this machine that could be stopping services / messing with ports?

Moustafa Younes

Thank you for your help. Yes start the application and it works, then it suddenly stops working. There is no scripts running on the VPS rather than JIRA and a very small wordpress website

Max Plank

Our Confluence server was stable until we moved to 5.8.5 last Friday. Since then, it freezes frequently and requires a reboot by one of the admins.

Nic Brough -Adaptavist-

Same advice as for Jira - read the log files to see what is stopping.

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