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JIRA's mail handler cannot create issues

JIRA's mail handler cannot create issues for all the emails which arrived in mailboxes when the server was down.

How can I create issues from the mail present in the mail boxes?

3 answers

Its not processing old emails(arrived in mailbox when the JIRA services were down) but processing new ones.

Hi @Ravi Gupta If All the older emails are unread in mailbox ? Then go the mail handler >> Click Edit >> Click "Test". It create issues of the email which are missed. 

 

Thanks 

@Vikrant Yadav  As I have checked all emails are read in mailbox. Is it possible to mark it as unread and Test. Please confirm

@Ravi Gupta  Yes, mark emails unread and then click on Test in Mail Handler. It should work. 

Thanks

@Vikrant Yadav  No its not working, all email marked as read but not moved to JIRA.

have you cliked on Test in Mail handler ? 

If yes, try to search issues in JIRA...i am sure it should work.

If Your mailbox have lots of email..it take time in creating issues of all emails. 

0 votes
Dirk Ronsmans Community Leader May 31, 2021

Hey @Ravi Gupta ,

By default Jira only takes a short timeframe of mails to process.

There is a workaround to have it create issues from older ones (https://confluence.atlassian.com/jirakb/how-to-configure-jira-service-management-to-process-old-emails-806455097.html) but be carefull and test this first.

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