JIRA - not able to get Localhost://8080 page, getting error message "localhost refused to connect"

[Mayuresh Deo]

Hello,

Just downloaded and installed a standalone version of JIRA onto my Windows-10 personal laptop.  Installation did go well but when at the end, it tried to connect and open JIRA instance thru browser (http://localhost:8080/), I am getting error as ...  "localhost refused to connect.". 

During installation, the JIRA has been configured to listen at 8080 (default port values).  Tried various browsers but all are resulting into the same error.  Not sure what's going wrong.  Looking forward for help-n-solution to this issue as I am now stuck and not able to use JIRA on my laptop.

Thanks & Regards,

Mayuresh Deo.

[Vikrant Yadav]

Hi @Mayuresh Deo  as per the screenshot, it seems that JIRA is not started. Please  go to Atlassian folder >JIRA > bin > double click Start.jira, wait for 10-15 mins. then check in browser. it should work.

[NITIKA SOOD]

thanks Vikrant. This really helped me out!

[Akash Ym]

Thank you so much for the solution. I was searching for this in the web for very long time 

[sukhvinder kaur]

i have the same issue regarding opening jira. As you told in your earlier message "go to Atlassian folder >JIRA > bin > double click Start.jira" but when i click on Atlassian , it start download again

[Nicolas Grossi]

It can be related to the windows firewall issue... If you are sure that your Jira instance has started on the windows command line/or service, please check that. 

[Nicolas Grossi]

Which windows version do you gays use?

[Nicolas Grossi]

Please check the following:

- the port is being used by another application

- A firewall is not on that port

- when you start Jira (start-jira.bat)  I think you get feedback on the command line that Jira has started on port 8080

- try changing the port to 9090 too

Check that Jira might not start (for another reason) and you think that is started :(

[Mayuresh Deo]

Hi Nicols/Vikrant/others, 

Many thanks for  help-n-suggestions provided. 

Tried everything, even set the Defender disabled ( I do not have any other Antivirus loaded), deactivated all Firewalls . Checked Ports (8080 etc.), they are well available for JIRA, tried various browsers but still no luck.  I have ACER Aspire E5-573 laptop with Windows 10 HOME version (10.0.18362 build 18362), x-64 based PC, having JAVA installed (jre1.8.0_261 & jdk-14.0.2)...  and had used atlassian-jira-software-8.11.0-x64.exe  for installation. 

You are right, the JIRA service Or Apache-Tomcat service is not getting started.   Tried installing JIRA several times, I am getting message JIRA Installed successfully and then when it tries to start JIRA...  ( a built-in option to start JIRA after installation ... for initial JIRA configurations like language etc.), nothing happens but getting the shown Error.

Unfortunately,  I am not an admin type tech guy, so tried all option suggestion by you all (Thanks!), but still no luck.

Are there are LOG files created during installation and then (auto) First Jira Launch that might help to know what's/where's going wrong and why? That might help.

Looking forward.... 

Thanks & Regards,

Mayuresh Deo.

[Nicolas Grossi]

Regarding logs, you have the @ JIRA_HOME/logs/ directory and I will recommend to not start Jira as a service as far you don't have Jira working first

[Vikrant Yadav]

Hi @Mayuresh Deo  when you double click start-jira from bin folder what happens, it gives an error message or starts loading on black screen. As per the screenshot, your JIRA is not started that's why getting error in browser.