Hi, we cant access jira. We stopped JIRA, deleted the lock-file, started JIRA, same problem. This is what the log says,

JIRA 5.2.8 build: 851 started. You can now access JIRA through your web browser.

********************************************************************************************************************************************************************************************************

2013-09-09 15:35:57,406 localhost-startStop-1 FATAL [atlassian.jira.upgrade.UpgradeLauncher] Skipping, JIRA is locked.

2013-09-09 15:35:57,406 localhost-startStop-1 INFO [atlassian.jira.scheduler.JiraSchedulerLauncher] JIRA Scheduler not started: JIRA startup checklist failed.

2013-09-09 15:35:57,531 localhost-startStop-1 ERROR [jira.web.dispatcher.JiraWebworkActionDispatcher]

******************************************

JIRA startup failed, JIRA has been locked.

******************************************

How should we solve this?

2 answers

1 votes
Joe Wai Tye Atlassian Team Sep 08, 2013

Hi Richard,

If deleting the lock file does not help your current situation, then the cause could be something else. I'm currently suspecting that there could be some bundled plugins that are required by your instance, yet is unable to be loaded properly.

I would recommend that you check out this KB - Troubleshooting JIRA Startup Failed Error, and implement the resolution steps mentioned there

Hi Richard,

This link will helpful for you ,

https://confluence.atlassian.com/display/JIRAKB/JIRA+is+Locked

also try to delete work folder located in installation directory.

Cheers

Onkar Ahire

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,980 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot