Hi, we cant access jira. We stopped JIRA, deleted the lock-file, started JIRA, same problem. This is what the log says,

JIRA 5.2.8 build: 851 started. You can now access JIRA through your web browser.

********************************************************************************************************************************************************************************************************

2013-09-09 15:35:57,406 localhost-startStop-1 FATAL [atlassian.jira.upgrade.UpgradeLauncher] Skipping, JIRA is locked.

2013-09-09 15:35:57,406 localhost-startStop-1 INFO [atlassian.jira.scheduler.JiraSchedulerLauncher] JIRA Scheduler not started: JIRA startup checklist failed.

2013-09-09 15:35:57,531 localhost-startStop-1 ERROR [jira.web.dispatcher.JiraWebworkActionDispatcher]

******************************************

JIRA startup failed, JIRA has been locked.

******************************************

How should we solve this?

2 answers

1 vote
Joe Wai Tye Atlassian Team Sep 08, 2013

Hi Richard,

If deleting the lock file does not help your current situation, then the cause could be something else. I'm currently suspecting that there could be some bundled plugins that are required by your instance, yet is unable to be loaded properly.

I would recommend that you check out this KB - Troubleshooting JIRA Startup Failed Error, and implement the resolution steps mentioned there

Hi Richard,

This link will helpful for you ,

https://confluence.atlassian.com/display/JIRAKB/JIRA+is+Locked

also try to delete work folder located in installation directory.

Cheers

Onkar Ahire

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