JIRA installation quit, cannot restart. Tomcat/PID issue?

[Jamie Robertson]

I wasn't able to find this issue in the documentation or the forum, so hopefully I'm not asking a redundant question. My installation of JIRA stopped working for no apparent reason. I attempted to restart and got the 'You have issues!' error screen and an error message of

Using CATALINA_BASE:   /opt/atlassian/jira
Using CATALINA_HOME:   /opt/atlassian/jira
Using CATALINA_TMPDIR: /opt/atlassian/jira/temp
Using JRE_HOME:        /opt/atlassian/jira/jre/
Using CLASSPATH:       /opt/atlassian/jira/bin/bootstrap.jar
Using CATALINA_PID:    /opt/atlassian/jira/work/catalina.pid
Tomcat did not stop in time. PID file was not removed.

Please let me know how I can resolve this and restart JIRA.

Thank you!

[Jamie Robertson · Accepted solution]

I was able to resolve my own issue with the following steps:

1. Killed all JIRA running process in WHM
2. restarted JIRA from command line
3. the JIRA startup.sh script removed the old PID file and started up with no further issues.

Thank you

Jamie

[Marcel_R__Ackermann]

Thanks for documenting your solution. I had the same problem, and your solution worked.

[Svetlana]

My jira never stops from the first. Not to kill JAVA process separately, I always carry out stop-jira.sh doubly.

[james larkin]

I have exact problem --could you give me step-by-step exaplnation for step 1 ?

i will be forever grateful.

[Hitesh Veeramachaneni]

James,

Try stopping Tomcat manually. Navigate into <jira-install>/bin (Ex: /apps/atlassian/jira/bin) and then Run ./catalina.sh stop -force

This reply is way too late but I hope someone will find this helpful from this point forward