JIRA doesn't retrieve all email adresses from LDAP

Hello all,

I have connected a JIRA 6.3.9 instance to a Read-Only Posix Schema LDAP. 

Almost everything is working fine, I have spent time to synchronise users and groups, and now it is OK.

However, I don't understand why, sometimes the users' full name and their email address are not retrieved. And it is really weird because this bug doesn't affect every user, only 50% of them. And it seems it doesn't affect the same users every time. Sometimes I see my own full name and email address, and sometimes not. 

In fact, full name retrieving is not a problem, but the email address is because JIRA can't send emails to the affected users...

Anyone knows where this bug comes from?

 

EDIT : OK I have news about this bug. The affected users are those who have logged in after the last sync. It looks like, while a user is logging in, JIRA tries to sync the user information, and that's when it loses its data (except the username).

1 answer

1 accepted

Accepted Answer
0 votes

Looks like writing my question helped me to solve it...

The objectClass=posixAccount filter returned two objects, due to compatibility reasons. The right "objectClass" to use for users, concerning FreeIPA LDAP Server is "person". Hope it will help others than me.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

22,464 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you