JIRA does not work in Chrome

Francisco Sanchez
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 22, 2024

Every single user that has updated to Chrome 124.0.6367.61 can't access Jira Cloud anymore. We are getting ERR_CONNECTION_CLOSED

However, using Mozilla Firefox latest version works ok.

2 answers

1 accepted

0 votes
Answer accepted
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 22, 2024

Hi Francisco,

Jira was having some issue earlier. Try it again now. If you still get the error, be sure to clear your cache. 

If you still have the error, try it with Incognito mode. 

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 22, 2024

Makes sense - figured it was something like that. Glad you got it figured out!

0 votes
Francisco Sanchez
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 22, 2024

Thanks @John Funk 

Turns out it was an extremely odd conbination between a Chome update (as mentioned before) and SSL inspection rules in our Sophos Firewall

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events