JIRA creating tickets by email for a user with the same email

If I set up JIRA to create tickets when sent to an email account, but also have that email account tied to a user who handles the JIRA tickets - will that work?

For instance - An email is sent to xyx@email.com, this ticket is automatically assigned to user xyz. JIRA deletes the email and creates a ticket for it. But when the ticket is assigned to user XYZ, an email gets sent to his account xyz@email.com telling him he has a ticket. What happens to this ticket? Is it deleted? Will JIRA ignore it knowing it's from JIRA?



1 answer

1 accepted

0 votes
Accepted answer
Tarun Sapra Community Champion Feb 16, 2017

The new email sent to the user will be picked up by JIRA , delete the email and JIRA will add the content of the mail as an comment to the existing ticket. It's always a better idea to use a dedicated mail account (not a user account ) for these purposes.

There are some plugins out there using which you might be able to block some mails containing some regex from creating issues in JIRA but why complicate things, why not just have a dedicated email address.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

955 views 3 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you