I use JIRA cloud and HipChat cloud and when I am trying to mention issues from JIRA in HipChat the issue preview and links do not automatically show up even though I have preview set as on and the integration is working fine.
It works for one of my JIRA boards, but not for the other ones.
Any idea what I can do to make it work?
in order to have issue previews you need to allow HC contact your JIRA instance: https://ecosystem.atlassian.net/wiki/display/HCDEV/Ops+and+Deployment+Details . Sounds like you already have everything configured correctly given that: It works for one of my JIRA boards, but not for the other ones. Unless you are using different JIRA servers.
EDIT: realized you use cloud.
The only gotcha is that the issue previews would not work in publicly shared channels, i.e. those that can be access anonymous users. This is done on purpose because we potentially show some private data that we pull from JIRA in a channel that can potential have people from outside the group.
Could you please contact support if you are still having this problem and we will help you out.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot