JIRA cloud - How to make 'team' field required ?

[Harshal Rathee]

Hi, 

Currently in JIRA cloud this field ' team' is not mandatory/required and not filling it leads to loosing the track of the issue type as we have different teams and their backlog is filtered based on the field 'Team'.

Is there a way to make it required ? As a workaround i thought of using automation to send the reminders to the reporter to fill out this field. But in automation also this field does not appear. 

Is there a way to handle this issue ? 

Thanks

Harshal

[Maciej Dudziak _Forgappify_ · Accepted solution]

I've verified that the Team field is available in the Field Required Validator, which can be added to the Create issue transition. Could you confirm if you're using a company-managed or team-managed project?

[Harshal Rathee]

Hello @floatrx  thanks for the response. Its a company managed project.

[Maciej Dudziak _Forgappify_]

Hi @Harshal Rathee 

Did you successfully add the validator to the transitions?

Cheers

[Harshal Rathee]

I tried but was not able to find the validator to apply to the transitions. Can you please share with me the steps to do that. 

Thanks 

[Maciej Dudziak _Forgappify_]

Follow the steps:

1. Identify the Workflow:
   • Go to your Jira project's settings > 'Workflows'.
   • Find the workflow associated with the issue type where you want to enforce field to be mandatory.
   • If you see the new editor, switch to the old editor.
2. Locate the Create Transition:
   • In diagram mode, select the Create transition arrow and click Validators in the properties panel
3. Add a Validator:
   
   • Add a new validator of the type "Field Required Validator".
   • Select the "Team" field (type in "Team").
4. Save and Publish:
   • Save your changes to the validator.
   • Publish the updated workflow.

I hope it helps

Cheers

[Harshal Rathee]

Thanks a lot for these steps. 

[Sal]

The problem I see is when a ticket is being moved between issue types/projects. it won't ask to put the field value (Team), it will just move the ticket. Is there a way we can make "Team" mandatory on issue move as well?

[Manish Arya]

@Maciej Dudziak _Forgappify_ - I'm not able to see Team field in Field Required Validator in workflow. It is system Team field.

[Maciej Dudziak _Forgappify_]

Hi @Manish Arya

Did you try to type in the name, dropdown list can be limited?

[Julius Stang]

Also, depending on the structure of your organization and projects, you can also set up an automation rule to directly assign a specific team to an issue on creation, edit or move, based on the project location of the issue. What I have done for my organization right now is to automatically set the Team field (based on Team ID) to match the project the issue is created in. By doing this, I know this field will always be automatically filled out for new issues.

The next steps I am then going to create are some rules to update this value based on moving the issues or editing the issues.

[Julius Stang]

I am trying to find a workaround that does not involve transitions. One idea I had was to create a custom field set to required, called "Assign to team". Then I would add a project automation on issue creation to set the "Team" field value to the same as the value selected for "Assign to team". Currently I am setting this up, so I have not confirmed this works, but wouldn't this be a logical workaround?

@Sal I think you could use the same logic with automation for other actions as well, such as moving issues?