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used automation to create a cloned issue on a new board but getting issues when trying to link the new issue to the master issue - is this possible within JIRA automation?
As of now, there's not a specific rule to satisfy the requirement of linking the recently cloned issue to the parent issue. Based upon your current configuration as multiple users working simultaneously and having a difference in their network speed it might link with different issue.
Then network may not be an issue. How the issues are being added to the board? bulk?
Since the rule is not precise about which issue to link with, it has chances to link with another issue, so as of now there's not a specific rule to satisfy the requirement of linking the recently cloned issue to the parent issue.