JIRA as a full package

Using JIRA for a while now for development management (SCRUM) and moved companies recently. I introduced JIRA to them and now they want to basically the whole company on JIRA.

So we need SLA’s, Logging support calls, Billing, Client references ect.

Can anyone please advice me on some addins to do this with JIRA?

3 answers

This widget could not be displayed.

did you already searched marketplace.atlassian.com ?

SLA shows i.e. VertygoSLA

This widget could not be displayed.

As for JIRA SLA's and support calls etc you will want to take a look at the Enterprise license - http://www.atlassian.com/software/enterprise/overview

This widget could not be displayed.

Hi Nicolaas -

And here's a 3rd suggestion to meet your SLA requirements - yet other two also might be good for what you are looking for.

Maybe you want to try a hosted controlled environment with 24x7 Atlassian-skilled techs for this level of support. Includes all upgrades, backups, and migration of your current data. No headaches - just runs, and tracked logs, support calls, etc., etc.

Added bonus of not needing internal backend IT support to keep the systems running/tuned well.

(This is not the same as Atlassian OnDemand - you'd be running your "download" license.)

If interested, let me know and can quote you.

Ellen
info@appfusions.com

Note: I was flagged as "Advertising" by my response.

SLA means governed or managed/reliable/auditable IT support - and managed hosting is a completely viable solution for many customers in this area, and what they want. If in heavily audited industries, it is also what they need.

HOWEVER - the above 2 answers were also viable, also from different perspectives - and maybe a combo is needed.

Overall - SLAs are a broad topic -

Here's some more info though on making JIRA an IT Helpdesk, if thats the context requested here:

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

150 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you