Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Sign up for free Log in
Atlassian Community Hero Image Collage

JIRA - Zendesk Integration

Vanessa Viñes
Vanessa Viñes I'm New Here Oct 29, 2020

Hello, 

we have this integration which is working, but the problem we are facing is that everytime I add a comment in the Jira ticket it creates a new Zendesk ticket, so you can end up with 6 duplicated tickets in Zendesk.

I think it is because it is sending update emails, but I went and untick the option that says to send update emails, this haven't really worked. 

 

Any suggestions?

Thanks

Vanessa

Answer
Watch
Like Be the first to like this
48 views

0 answers

Suggest an answer

Log in or Sign up to answer
Jira
Jira
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you