It appears that the last user from a specific role is not be reapplied when we reopen a issue. As an example:
The role is DEV. DEV has three members: A B C. A is the default member of the role.
An issue is created and automatically assigned to DEV A. DEV A then assigns the issue to DEV B. DEV B works on the issue and then resolves the issue. As the issue is resolved the Assignee is converted to DEV A. DEV C reviews the item and discovers that the resolution is invalid and runs a Reopen transition (the transition, available in 3 places in the flow). There is no transition screen.
Current issue status is that Dev A is the current user and DEV B was the last user. The expected results of the Assign to last user extension would be that the Assignee would be DEV B. Instead I am getting DEV A again.
As I read the options I am getting confused because 2 of them are:
We have selected the second option because the first states a transition screen is required for it to function (which makes me confused because then why use an extension that sets it to the last user instead of the Role (aka default useralso?). Because we are not using a Transition screen (which appears is required by option 2 and 3) I am taking a wild guess as to that being the reason why this is failing (Again confusing because I can't turn any of the options off as none of them apply as far as I can tell). Because one of the functions has to be set I do not see one that just lets the Assignee = the last Assignee excluding the current assignee.
Log story short - why is DEV B not being assigned as DEV B was the last DEV user excluding the current assignee (Who is DEV A)? I hope that I am just missing somethinfg because I really can't get a handle on how these options function if there is a transition screen or if there is not. Thanks for looking at this for me.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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